Welcome to our terms and conditions page. Our terms are designed to be super friendly and hassle free to our customers to ensure you have the best shopping experience and come back again and again. If you have any questions about these, please let us know by phone or by email.
Orders cancelled
If the item is undamaged, completely unopened and unused in the original wrapping exactly as received, then you may return the item as unwanted for up to 14 days from the date you receive it.
You will be responsible for postage costs and ensuring the item reaches us in the same condition received.
Please note that if the item returned does not satisfy these requirements we will not accept it.
Fair use applies, customers may return up to 6 items within a six month period under this policy.
This policy will NOT apply to trading card singles and any non-sealed products, the normal 14 days statutory returns period will also apply.
Refunds will be processed as soon as possible and not later than 30 days after confirming receipt of the items.
Damaged or Faulty Goods
If you have received a faulty or damaged item you must inform us within 14 days of receiving the order. We will then offer a suitable resolution at no cost to yourself. We do reserve the right to refuse complaints, or levy suitable charges for issues raised after this period.
Special note : Damaged cards inside blind packed products like Booster packs. In the event that a particular card is damaged inside a pack, we will only be able to replace the booster pack as being faulty (the product purchased) and not the individual cards inside. In the rare event this happens to you, you could benefit by contacting the manufacturer first for a replacement card, but note they have no duty to do so.
Other Returns
In the unlikely event that your item arrives damaged or we made a mistake on your order or your item has suffered a manufacturing fault, then please contact us. Most manufacturing faults can be quickly resolved via an email to the manufacturer. If you wish to return an item in these circumstances we will cover the postage costs for your return up to standard shipping.
Games Workshop Products
Can’t find what you’re looking for?
If the item you require is out of stock or not on the website please contact us and we will add the item to our next Games Workshop order. Games Workshop orders are placed every 7 days and all stock requests are subject to availability from the supplier.
Shipping Restrictions
Games Workshop products can only be shipped to customers in the European Economic Area and Switzerland. If your delivery address is not in the EEA we will issue an immediate refund and cancel your order. If you are unsure if you are affected by this policy please contact us for confirmation.
Pre-orders
When you place a pre-order on our website you pay for the goods at the point of sale, this reserves the item for you. You can cancel your pre-order up to any point up until the order is dispatched and receive a refund or store credit.
Pre-order cancellations
You may cancel a pre-order for a full refund up until the order has shipped, which is usually one day before the official release date (on the day itself for Magic the Gathering).
Orders returned due to incomplete address
It is the customers’ responsibility to provide a complete address, in the event that the goods are posted, but cannot be delivered due to an error on the customers part. We reserve the right to charge additional postage to resend the items once they are returned by the carrier. The customer may of course choose to treat the order as an unwanted item and return it under the return’s policy.
Errors on Orders / Shortages
We do our utmost to ensure accuracy on the shipments we send to you. However, on occasion something may go wrong with the packing in the warehouse. In the event that there is an error on your shipment you are required to notify us within 3 working days receiving the shipment of such error, we will then put any problem right. If we do not hear from you within 3 working days of receipt of your parcel, you are deemed to have accepted the goods received are correct.
The primary reason for this clause is in cases of mistakes, most can be rectified by contacting the driver or courier company, after a longer period of time it is almost impossible to get any meaningful help as to what has transpired.
If after a longer period of time, there is available irrefutable proof of the shortage, such as a courier weight measurement, we will of course do the correct thing and make sure any error on our part is corrected.
Order lost in transit
Please note that if you report your item as having not arrived, we reserve the right to resend the order rather than issue a refund. We will always endeavour to send a replacement order by tracked delivery.
Return address:
Fire and Dice Games
39-41 Borough Road
Middlesbrough (UK)
TS1 4AF
Quality Guarantee & Guarantee
Fire and Dice Games provides quality products. All products we sell are guaranteed to be genuine and authentic. All products will be in mint condition unless otherwise stated.
Opening Hours:
Monday – Friday: 12 noon ‘til 10pm
Saturday – Sunday: 11am ‘til 7pm
BOARD GAMES LIBRARY
COVID-19 UPDATE
HAVE YOUR SAY
COLLECT IN STORE
JOBS
TERMS & CONDITIONS
